FAQs

General

Where are you located?
Based in South Florida, you can find the contact information here.

What are the taxes, duties, etc. that I have to pay?
All orders that ship to Florida addresses will pay state and local retail taxes, depending on their location.

Where is the product made?
Proudly, LelaBela's products are internationally designed. We source products from the United States to Italy, Brazil, Mexico, and Thailand, to name a few.

How can I ensure a good fit?
Our rings are adjustable so they will fit a range of finger sizes. If our bracelets state a specific size, they should be ordered to measure. Use a measuring tape to figure out your bracelet/wrist size. Necklaces and chains come in an array of lengths. Measure your neck to ensure the necklace falls where you want it to land.

How do I contact your company if my question isn’t answered here?
Jump over to our contact page! 


Orders & Shipping

What are the shipping options?
Currently, LelaBela has one option. It is UPS Ground, and the flat rate fee for shipping and handling is $8.95.

When will I receive my order?
There is a 3 – 5-day in-house turn-around for all orders.


Returns & Exchanges

What is the return policy?
Please see our Return Policy page.

What if I want to change my order?
Please contact LelaBela with any change to an order. If it is unprocessed, we will do our best to make your requested change.


Warranty

What does your warranty cover?
Please check out our Warranty for all your answers.